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About the Role
We are looking for a highly organised and proactive Sales & Customer Support Administrator to join our friendly team. This is a varied and dynamic role that combines sales administration, customer service and business support, making it ideal for someone who enjoys working with people, solving problems and ensuring every task is completed accurately and efficiently.
The successful candidate will play an important role in supporting our day to day operations, maintaining excellent customer service standards and helping the business continue to grow. In return, you’ll join a stable and well respected local company that values teamwork, recognises individual contributions and offers a positive working environment where people genuinely enjoy coming to work. Benefits include 33 days paid holiday including bank holidays, flexible and home working and paid training opportunities and regular teambuilding exercises including charity events and days out.
Requirements
Key Responsibilities
Sales Administration
Process sales accurately using the Sales Tracker and CRM.
Complete manual sales uploads where required.
Add and monitor web leads within the CRM.
Maintain accurate customer records and ensure CRM data integrity.
Monitor sales processing to identify and resolve errors.
Support the sales team with objection handling where appropriate.
Customer Service & Query Management
Raise, manage and resolve customer queries in a timely and professional manner.
Liaise with suppliers and customers to investigate and resolve complex issues.
Track customer queries through to completion, providing regular updates where required.
Build strong working relationships with customers and suppliers to improve service delivery and support contract renewals.
Business Support
Collect, analyse and report business data as required.
Assist with the planning and organisation of company meetings and team events.
Support marketing and communications activities, including producing case studies, customer success stories and branded materials.
Provide general administrative support to the wider business as required.
Skills & Experience
Essential
Excellent organisational and administrative skills.
Strong attention to detail with a high level of accuracy.
Excellent written and verbal communication skills.
Strong customer service and relationship management skills.
Good problem solving and analytical ability.
Proficient in Microsoft Excel, Word and Outlook.
Experience using CRM systems.
Ability to manage multiple priorities and work to deadlines.
Professional and confident when communicating with customers and suppliers.
Desirable
Previous experience within the energy industry.
Knowledge of utility billing and supplier processes.
Experience producing reports and analysing business data.
Experience supporting marketing or business development activities.
Personal Attributes
Customer focused with a positive and professional approach.
Reliable and dependable.
Self-motivated and able to work independently.
A collaborative team player.
Adaptable and willing to take on new responsibilities.
Committed to delivering high standards of service and continuous improvement.
About the Company
Clear Utility Solutions is an established and growing local energy consultancy with a reputation for delivering outstanding service to local government and businesses across the UK. We pride ourselves on building long term relationships with our customers and suppliers and have created a supportive, collaborative workplace where everyone is encouraged to contribute, develop and succeed.
Application Process
To apply for the Sales & Customer Support Administrator position at Clear Utility Solutions, please send your CV along with a cover letter detailing your relevant experience and why you would be a great fit for the role.