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How we help Living London manage their energy contracts across their property portfolio
Our client, Living London, is a property management business operating high-quality shared homes for young professionals across south and west London. With a constantly evolving portfolio of properties and energy accounts across multiple suppliers, managing energy contracts, accurate billing and competitive rates is essential to keeping operating costs under control.
Clear Utility Solutions supports landlords, HMO operators and property management businesses across the UK, helping them manage energy across multiple sites, secure competitive energy contracts and providing ongoing support throughout the life of those agreements. From managing changes of tenancy to overseeing renewals and resolving supplier issues, we help keep energy accounts accurate, costs competitive and property portfolios running smoothly.
About Living London
Living London runs high-quality shared homes for young professionals across south and west London, in areas including Chelsea, Kensington, Fulham, Putney, Clapham, Battersea and Wandsworth. Every resident gets a private, fully furnished double room, modern shared kitchens, regular professional cleaning, broadband and household essentials, with all bills included in one simple monthly payment. It’s a fast paced business with a constantly evolving portfolio of properties that takes a huge amount of skill and effort to keep on top of.
The Challenge
Because bills are included, Living London holds the gas and electricity accounts at every house in its portfolio. Each time they take on a new property or hand one back to a landlord, the energy accounts have to change hands. Suppliers ask for letters of authority, meter reads and lease paperwork, and any delay or mistake can mean incorrect bills, accounts in the wrong name, or houses rolling onto expensive out-of-contract rates.
Energy is also one of Living London’s biggest running costs. Since residents pay a fixed, all-inclusive rent, every pound spent on gas and electricity comes straight off the margin.
What we do
Clear Utility Solutions manages the energy supply across Living London’s whole portfolio. When a house is taken on or handed back, we:
raise the change of tenancy with the supplier
gather the supporting documents, such as letters of authority, meter read photos and lease surrender paperwork
follow it through until the supplier confirms the account has been updated
We also make sure Living London is paying the right price for its energy. New houses are often on a supplier’s default or deemed rates when they come into the portfolio, so we move them onto a competitive contract as quickly as possible. At renewal, we compare offers from across the energy market rather than accepting the existing supplier’s quote. Because we watch the wholesale market closely, we can time renewals to lock in lower prices where possible.
We track contract end dates at every house, so renewals are planned well in advance and nothing rolls onto out-of-contract rates. When problems come up, we deal with them directly. We’ve handled queries and complaints with British Gas, EDF and UGP on Living London’s behalf, and escalated where needed, so their team never has to chase suppliers.
One of the biggest challenges came when moving Living London’s houses away from Pozitive Energy and onto their new contracts. Getting the sites released was far from straightforward, and it took persistent chasing, escalation and close attention to every account to make sure each house transferred correctly. We stayed on it until every site was through, so Living London could start benefiting from their new rates without their team having to get involved.
The Results
Living London’s team can focus on what they do best: finding great houses, looking after landlords and creating good homes for their residents. Their energy accounts are accurate, their contracts are renewed on time at competitive prices, and supplier issues are handled by a team that knows their portfolio inside out.
Client Testimonial
"Managing energy accounts across a large and constantly changing property portfolio is an enormous undertaking. With properties coming into and leaving our management, multiple suppliers, complex billing arrangements and the occasional supplier dispute, it is an area that requires considerable expertise and attention to detail. Clear Utility Solutions has become an invaluable part of our operation. They understand our portfolio, proactively manage contract renewals, negotiate competitive rates and deal directly with suppliers when problems arise. What we particularly value is their persistence when dealing with complicated billing issues and their willingness to challenge suppliers where charges or meter readings appear incorrect. Having someone with the knowledge and experience to represent our interests makes a real difference, both financially and operationally. Their support saves our team a considerable amount of time and gives us confidence that our energy accounts are being properly managed. I would have no hesitation in recommending them to other property businesses managing multiple sites.” Rhiannon, Owner, Living London
Why Choose Clear Utility Solutions?
Our expert business energy consultants are proud to deliver better energy solutions for landlords, HMO operators and property management businesses across the UK. Whether reducing operating costs by securing competitive energy contracts or simplifying the day-to-day management of multiple properties through our ongoing support, we take the hassle out of managing energy.
Looking to reduce your HMO or Multi-Property energy costs?
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